Return policy

Exchange and Return Policy Exchange and Return Policy We always strive to provide high-quality products and ensure customer satisfaction. Please review the following exchange and return policy: 1. Non-Returnable Products Due to the nature of fragrance and personal care products, items cannot be returned or exchanged once opened or used, in the interest of public health and safety. 2. Returns and Exchanges Customers are entitled to request a return or exchange in the following cases: • Receiving a product different from the one ordered. • Receiving a damaged or defective product (manufacturing defect). • Receiving an incomplete order. 3. Request Submission Period Requests for returns or exchanges must be submitted within 24 hours of receiving the order, accompanied by clear photos of the product and packaging, along with a description of the issue. 4. Return Conditions • The product must be in its original, unused condition. • It must be in its original packaging, including all accompanying accessories. • Proof of purchase must be provided upon request. 5. Shipping Costs • If the issue arises from an error on the part of the store or a product defect, the store shall bear the costs of shipping and the exchange or return process. • In other cases, the customer may be responsible for shipping fees, in accordance with applicable regulations. 6. Refunds Upon review and approval of the request, the refund will be issued via the original payment method used—or any other mutually agreed-upon method—within a reasonable timeframe, subject to the payment service provider's procedures. 7. Right to Refuse Requests The store reserves the right to refuse return or exchange requests that do not meet the conditions outlined in this policy. 8. Contact For inquiries or to submit a return or exchange request, please contact customer service via the store's official channels.